2nd Line Support Engineer

2nd Line Helpdesk Engineer - 25,000 - 30,000 - Wigan (Fully Onsite)

Are you passionate about IT and delivering exceptional customer service? Do you have a knack for solving tech problems and a hunger to keep learning? If so, this role could be for you!

We're looking for an experienced 2nd Line Helpdesk Engineer to join a forward-thinking IT Managed Services provider. You'll be responsible for supporting clients' IT systems, resolving issues, and ensuring everything runs smoothly. With a focus on proactive support and innovative solutions, this is an exciting opportunity for someone with a genuine enthusiasm for IT.

Responsibilities:

• Logging and managing IT issues raised via phone, email, or helpdesk software.
• Resolving issues within agreed SLAs and updating the helpdesk system.
• Configuring and installing IT hardware, software, and services both remotely and on-site.
• Offering advice and training to customers on best practices for using their IT systems.
• Ensuring servers, systems, and backups are optimised, recommending improvements when necessary.
• Managing and maintaining IT networks, including desktops, laptops, servers, routers, wireless systems, backup solutions, email systems, and more.
• Handling Active Directory administration, server migrations, and system failures.
• Staying up to date with the latest technologies and software updates.

Technical skills:

• Experience with desktop support (Windows/Mac), Microsoft Office 365 setup/administration, server configuration (Active Directory, Group Policies, Hyper-V, DNS, DHCP), and firewall configuration (experience with Mikrotik or Draytek is a bonus).
• Knowledge of internet connectivity (4G, FTTC/DSL, Ethernet), VLANs, IP routing, hosted VoIP, and wireless systems (Ubiquiti, Meraki, or similar).
• Bonus points for data cabling experience!

Personal skills:

• Strong problem-solving abilities and excellent communication skills.
• A clear, professional telephone manner and great customer service.
• A full, clean UK driving licence.

If you're ready to take the next step in your IT career and thrive in a dynamic, supportive environment, we'd love to hear from you.

Apply now with your most up-to-date CV.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.