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Customer Service Adviser, Aspatria, Cumbria
Salary £22,695
Monday-Friday 09:00-17.00
MacArthur Recruitment is recruiting for a successful manufacturing company for this position of Customer Service Adviser. In this role you will be working with customers and some outside service providers (couriers, retailers, etc.) to enable a successful customer experience answering queries and proactively helping customers. On occasion customers will visit you in the office so it can be a client facing role and therefore the dress code is formal / smart casual and presentable.
This role requires someone who enjoys helping people and talking to people on the phone. Its not a sales role; your role is to assist customers with their questions and purchases.
Useful / ideal experience for the role of Customer Service Adviser :
- Experienced working in a similar, customer facing role via phone, email, etc. ideally
- Used to making out-going phone calls in response to queries, orders and similar
- Able to advise, after youve been trained, on the product portfolio
- Assisting customers with answers to their questions
- Organised with good attention to detail
- IT literate - comfortable working with computers and in-house systems (training provided)
- MS Office
- General administration
- Great communication skills
Key responsibilities for the role of Customer Service Adviser :
- Prioritise and accurately input and schedule orders / replacements, spare parts and point of sale, which are received via telephone, e-mail, and post, in line with the customer service procedures manual
- Answer enquires from all internal and external customers via telephone, e-mail, letter and fax and post
- Advise and confirm customer deliveries through our booking in procedure
- Control, investigate and action credits / overcharges relating to designated area
- Provide aftersales support
- Working with internal and external departments and stakeholders
Why work for our client as Customer Service Adviser?
- Salary up to £22,695, depending on experience
- Thorough in-house training on the role and processes
- Varied and interesting role
- Working in a friendly team and company
- Work with a successful and well-established organisation
- Pension, plus other benefits
- 36.25 hrs/wk: Mon Fri (with 2x15 minute paid breaks and 45 minutes unpaid, for lunch)
- 23 days holiday + BHs
- Subsidised staff canteen.
For more information, or to apply for the position of Customer Service Adviser, please contact Ewen.
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