Customer Quality Engineer

Owen Daniels

Posted 7 hours ago, valid for 21 days

Willenhall, West Midlands WV12 4PD, England

Full Time

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Sonic Summary

The client is seeking a Customer Quality Engineer for their Wolverhampton site, requiring proven experience in a fast-paced manufacturing environment.
Candidates should have strong knowledge of quality tools and methodologies, particularly 8D, and understanding of quality systems.
The role involves leading customer-facing activities, problem-solving initiatives, and overseeing quality-related issues to ensure compliance with standards like IATF16949/ISO9001.
This is a permanent position with a salary dependent on experience, and the working hours are 35 hours per week, Monday to Friday.
Additional benefits include 25 days of holiday, pension contributions, and a quarterly bonus.

Are you an experienced quality professional? Do you have strong knowledge of 8Ds? Have you worked in a customer facing quality role? If so, our client, a renown engineering business, is recruiting for a Customer Quality Engineer for their site in Wolverhampton. Reporting to the Quality Manager, this role will be responsible for supporting the Quality Department by ensuring products meet standards, resolving issues, minimizing costs, driving improvements, and fostering a defect-prevention and continuous improvement culture.Customer Quality EngineerPermanentSalary dependent on experienceMonday – Thursday 08:30 – 16:30, Friday 08:30 – 13:30 (35 hours/week)WolverhamptonCustomer Quality EngineerJob Description

Leading customer-facing activities, including hosting meetings, managing concerns, and ensuring compliance with quality standards such as IATF16949/ISO9001.
Driving problem-solving initiatives, root cause analysis, and corrective actions using methodologies like 8D to improve product and process quality.
Overseeing quality-related issues across internal, supplier, and customer concerns while supporting scrap reduction and continuous improvement initiatives.
Conducting audits, maintaining control plans and PFMEAs, and ensuring adherence to quality systems, manufacturing processes, and measurement equipment usage.
Assisting with new product introduction, change management activities, and process refinements, ensuring compliance with engineering drawings and calibration systems.

Customer Quality EngineerEssential Experience/Skills/Qualifications

Proven experience in a fast paced manufacturing environment
Strong knowledge of quality tools and methodologies (8D, 5 Why, Ishikawa, etc)
Understanding of quality systems

Customer Quality EngineerCompany Benefits

25 days holiday plus bank holidays
Pension contributions
Quarterly bonus
35 hour working week

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