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Operations Director - Managed Services & Technology Solutions
Why Join This Opportunity?
Robertson Sumner is recruiting for a leading managed services and technology solutions provider seeking an Operations Director. This is a unique opportunity to take full ownership of operational excellence, ensuring efficiency, scalability, and best-in-class service delivery. Here’s why this role stands out:
- Strategic Leadership - Drive operational strategies across IT, Telecoms, and Print services.
- High-Performance Culture - Lead and develop a results-driven operations team.
- Innovation & Growth - Play a key role in integrating new services and technologies.
- Customer-Centric Focus - Enhance service delivery and client satisfaction.
- Career Progression - A leadership role with board-level visibility and impact.
Key Responsibilities:
- Oversee all operational functions, including helpdesk, engineering, installation, and technical support.
- Drive continuous improvement strategies to enhance efficiency and service quality.
- Ensure compliance with company policies, industry regulations, and ISO standards.
- Collaborate with the sales team to maximise service revenues and customer retention.
- Lead resource planning and budget management to support long-term growth.
- Build and maintain relationships with key suppliers, subcontractors, and service providers.
- Implement automation and data-driven decision-making to optimise operations.
Key Attributes Required:
- Proven leadership experience in operations management within the technology, managed services, or business solutions sector.
- Strong ability to mentor and develop high-performing teams.
- Track record of driving operational improvements, cost savings, and efficiency gains.
- Experience managing remote and multi-site teams at a senior level.
- Strong financial acumen with experience in budgeting and cost control.
- Excellent problem-solving skills with a proactive and strategic approach.
- Knowledge of contract management, supplier negotiations, and service level agreements.
- Familiarity with operational management software (ERP, CRM) and process improvement methodologies (Prince2, Lean, Six Sigma).
This is a fantastic opportunity for a dynamic leader to make a real impact in a growing organisation. If you have the skills and experience to drive operational excellence, apply today!
