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Assistant General Manager

BramahHR Ltd
Posted 2 days ago, valid for 16 days
Location

Wilmslow, Cheshire SK9 3HQ, England

Salary

£36,000 - £43,200 per annum

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Contract type

Full Time

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Sonic Summary

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  • The Assistant General Manager will collaborate with the leadership team to ensure the venue operates successfully and delivers exceptional customer experiences.
  • This role requires a commitment to fostering a positive culture aligned with company values and achieving key performance indicators (KPIs).
  • Candidates should have a minimum of 5 years of experience in a leadership role within the hospitality industry.
  • The position offers a competitive salary of $65,000 to $75,000, commensurate with experience and qualifications.
  • Key responsibilities include managing customer engagement, overseeing food and beverage operations, and ensuring compliance with health and safety regulations.
Role Overview
As the Assistant General Manager, you will work in close partnership with the leadership team to oversee the operational success of the venue and inspire a dedicated, high-performing team. In this role, you will lead by example, delivering and guiding exceptional customer experiences throughout the entire customer journey. By fostering a culture of commitment, inclusivity, and excellence, you will empower your team to exceed service standards, uphold company values, and ensure an engaging and memorable experience for all visitors.
Key Responsibilities
  • Foster and model a positive culture that aligns with the company’s core values.
  • Take full ownership of key performance indicators (KPIs), using financial and feedback data to drive the site’s success and overall financial performance.
  • Maintain outstanding standards in customer engagement, service, and on-site activities, ensuring every customer interaction is memorable.
  • Manage cost controls, staffing levels, and purchasing efficiencies to maximize the location's profitability.
  • Ensure compliance with all health and safety regulations, passing all related audits consistently.
  • Oversee food and beverage operations to ensure adherence to quality and safety standards, achieving audit requirements.
  • Promote and manage events, ensuring they are effectively advertised and reach booking targets.
As a collaborative and inclusive leader, you will demonstrate respect and accountability in all aspects of the role, actively contributing to a creative and innovative environment that reflects the organisation’s values.

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