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- Collections Advisor - South Manchester - Up to £33k
- Career Progression
- Bridging Loans Exits
- Customer Engagement: Guide and assist clients throughout the duration of their loans, ensuring their needs are met and their experience remains positive.
- Account Management: Actively manage client accounts, particularly those in arrears, ensuring timely resolutions and adherence to internal procedures.
- Problem Resolution: Navigate and resolve complex cases effectively, finding the best path forward for both the customer and the business.
- Collaboration: Build and nurture relationships with internal teams, third-party suppliers, and clients to enhance the customer experience.
- Commercial Focus: Make decisions that benefit both the customer and the business, maintaining a balanced approach to problem-solving.
- Proactive Recommendations: Identify solutions for difficult accounts and collaborate with your Team Leader for approval and direction.
- Ongoing Development: Engage in continuous learning and development to fully understand our processes, improving your ability to serve our clients.
- Required:
- Previous experience in property or collections is advantageous but not essential.
- Proficient in using IT systems and tools.
- GCSE-level qualifications in English and Maths.
- Preferred:
- Ability to build rapport quickly and easily with clients and third-party partners.
- Excellent verbal and written communication skills.
- Strong commercial awareness, with a focus on achieving positive outcomes.
- Empathy and a customer-first approach, without being overly sympathetic.
- A curious mindset with the ability to ask insightful questions and solve problems effectively.
- Complete your induction and demonstrate a strong understanding of our services and processes.
- Establish relationships with clients in your portfolio and introduce yourself to each of them.
- Categorize and prioritize accounts based on our contact strategy.
- Build relationships with third-party suppliers and internal teams.
- Effectively manage accounts in arrears and take them through to resolution.
- Propose actionable solutions for problem loans and receive routine approval from your Team Leader.
- 24 days of annual leave, plus bank holidays (increasing to 25 days after 1 year of service).
- Enjoy your birthday off, plus a "Give Back" day for important life events (e.g., school drop-offs, nativity plays).
- Easy access to public transport with the office located near a train station.
- 24/7 colleague assistance helpline.
- Health cash plan to help with medical expenses.
- Social events and team-building activities.
