Back to search
- Collections Team Leader - Specialist Lending
- Bridging Finance - South Manchester
- Up to £36k DOE - Career Progression
- Leadership & Team Management: Lead, support, and develop your team to achieve the best possible outcomes for our customers. Conduct regular 1-1s with team members to provide guidance and ensure performance standards are met.
- Customer Focus: Ensure your team delivers high-quality customer service by helping clients navigate the loan lifecycle, particularly during difficult or complex situations.
- Account Management: Oversee the management of customer accounts, ensuring efficient resolution of problems and adherence to company policies.
- Strategic Decision-Making: Guide your team to proactively recommend solutions for problem loans, ensuring that each decision aligns with the best interests of the business and the customer.
- Process Knowledge: Gain a comprehensive understanding of the receivership and litigation processes, ensuring your team can manage these situations effectively.
- Collaboration: Build and maintain strong working relationships with internal teams, third-party suppliers, and other key stakeholders.
- Reporting & Analysis: Produce management information (MI) to support decision-making, track team progress, and ensure business objectives are met.
- Required:
- Experience in property or collections is advantageous but not essential.
- Strong IT proficiency.
- GCSE-level qualifications in English and Maths.
- Preferred:
- Leadership or team management experience.
- Ability to motivate and develop a team while maintaining high performance standards.
- Commercial acumen and a strong understanding of what’s best for both the business and the customer.
- Excellent communication skills, with the ability to engage with internal teams, clients, and third-party suppliers.
- Empathy and a customer-first mindset, with a focus on delivering solutions rather than just sympathy.
- Ability to think critically and proactively solve problems.
- Complete your induction and demonstrate an understanding of our services and operational processes.
- Introduce yourself to every customer in your portfolio, establishing rapport and trust.
- Categorize customer accounts as per our internal contact strategy.
- Build relationships with third-party suppliers and internal teams.
- Conduct regular 1-1s with your team and track their progress.
- Produce management information (MI) to support decision-making.
- Develop a thorough understanding of the receivership process and how to manage it from start to finish.
- Gain a deep understanding of the litigation process and manage it effectively.
- Proactively recommend actionable solutions for problem loans and gain approval from your manager.
- 24 days of annual leave plus bank holidays (increasing to 25 days after 1 year of service).
- Birthday day off and "Give Back" day for key life moments such as school drop-offs or nativity plays.
- Close proximity to a train station for easy commuting.
- 24/7 colleague assistance helpline.
- Health cash plan for health-related expenses.
- Team social events and company trips.
