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Enjoy a fulfilling role with a salary between £32,000 - £35,000 per year, plus a discretionary annual bonus. Benefit from 24 holidays plus bank holidays, a birthday day off, and a give-back day. The company also offers aHealth cash plan and team social events to keep things lively.
Our client is a forward-thinking bridging finance provider, offering tailored financial solutions for residential, semi-commercial, and commercial properties. With a commitment to people, values, and relationships, they aim to disrupt the industry and grow into a nationwide business.
As a Collections Team Leader, you'll be responsible for:
- Supporting customers throughout their loan lifecycle.
- Delivering positive customer experiences, even in challenging situations.
- Resolving complex issues promptly and effectively.
- Building quick rapport with customers and third-party suppliers.
- Conducting team 1-1s and producing management information to aid decision-making.
- Understanding the receivership and litigation processes thoroughly.
The Collections Team Leader role comes with a comprehensive package:
- Annual salary of £32,000 - £35,000.
- Up to 10% annual salary bonus
- Discretionary annual bonus.
- 24 holidays plus bank holidays, with an increase to 25 after one year.
- Birthday day off and give-back day.
- Westfield Health cash plan and 24-hour colleague assistance helpline.
- Convenient location near Wilmslow train station.
- Experience in property and collections managing a small team.
- English and Maths qualifications at GCSE level.
- A knack for establishing rapport and asking insightful questions.
- A commercial mindset with empathy for customer needs.
Ready to take the lead and make a difference? If you're passionate about delivering exceptional customer service and have the skills to excel as a Collections Team Leader, we'd love to hear from you. Apply now and take the next step in your career journey!
Alternatively please call Jenni on 01614166135 for more information.
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