Are you a leader with customer service skills? Our client seeks a Collections Team Leader for their growing Wilmslow team. They specialise in bridging finance for residential and commercial properties, focusing on flexibility and reliability to meet clients' financial needs.Enjoy a fulfilling role with a salary between £32,000 - £35,000 per year, plus a discretionary annual bonus. Benefit from 24 holidays plus bank holidays, a birthday day off, and a give-back day. The company also offers a Health cash plan and team social events to keep things lively.Our client is a forward-thinking bridging finance provider, offering tailored financial solutions for residential, semi-commercial, and commercial properties. With a commitment to people, values, and relationships, they aim to disrupt the industry and grow into a nationwide business.As a Collections Team Leader, you'll be responsible for:

Supporting customers throughout their loan lifecycle.
Delivering positive customer experiences, even in challenging situations.
Resolving complex issues promptly and effectively.
Building quick rapport with customers and third-party suppliers.
Conducting team 1-1s and producing management information to aid decision-making.
Understanding the receivership and litigation processes thoroughly.

Package and Benefits:The Collections Team Leader role comes with a comprehensive package:

Annual salary of £32,000 - £35,000.
Up to 10% annual salary bonus
Discretionary annual bonus.
24 holidays plus bank holidays, with an increase to 25 after one year.
Birthday day off and give-back day.
Westfield Health cash plan and 24-hour colleague assistance helpline.
Convenient location near Wilmslow train station.

The ideal Collections Team Leader will have:

Experience in property and collections managing a small team.
English and Maths qualifications at GCSE level.
A knack for establishing rapport and asking insightful questions.
A commercial mindset with empathy for customer needs.

If you have experience as a Customer Service Team Leader, Collections Supervisor, this Collections Team Leader role could be the perfect next step in your career.Ready to take the lead and make a difference? If you're passionate about delivering exceptional customer service and have the skills to excel as a Collections Team Leader, we'd love to hear from you. Apply now and take the next step in your career journey!Alternatively please call Jenni on for more information. JL_FIN

Collections Team Leader

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