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Job Purpose:
- To complete jobs via SI CAFM system and support technical manager in ensuring the team close these out in timely manner. Support with contractors closing jobs within the SLA.
- Ensure that all jobs are assigned.
- Any jobs assigned have time inputs against them.
- Any fails have legitimate reasons given for failed SLAs.
- Raise reactive jobs on SI as appropriate.
- Professional call handling manner and written communication to be always displayed (friendly & approachable)
- When handling customer calls, understand and correctly interpret customers' requirements and include all details needed for task completion.
- Ensure that the compliance tracker is constantly updated on Microsoft Teams and E logbooks to reflect the current compliance status of the contract.
- Chase up engineers and suppliers for service data.
- Complete Weekly PM's and Reactive tasks
- Keep Asset list updated.
- To be able to use the computer-based systems provided (E logbooks and CAFM System)
- Previous compliance role with 2 years or more experience or an engineer looking for an office role
- Specifically worked within an FM environment
