Customer Service Representative (Office-Based)

About Christopher Batten:

Christopher Batten Estate Agency is a leading local agent, dealing with a wide cross-section of the property market since 1986. We aim to provide the gest possible service to our clients, advising on buying and selling property, with an aim to make the sales process as smooth as possible.

We are now looking for a highly motivated and organised Customer Service Representative to join our busy and passionate team on a full-time basis, in our office in Wimborne. Saturday work will be required as per the team rota.

Job Summary:

Reporting to our Sales Manager, the ideal candidate will play a key role in maintaining excellent customer relationships by providing timely feedback to clients, scheduling appointments, and ensuring consistent communication with applicants and clients. This role is crucial in supporting our sales and lettings teams by keeping our clients informed and satisfied.

Key Responsibilities:

Client Communication:

• Contact clients to provide feedback from property viewings.
• Chase up feedback from clients and ensure it is accurately recorded and communicated to relevant parties.
• Maintain regular contact with applicants to update them on available properties and upcoming viewings.
• Handle general inquiries from clients, providing clear and professional responses.

Appointment Scheduling:

• Coordinate and book appointments for property viewings and valuations.
• Ensure all appointments are confirmed and clients are reminded in a timely manner.
• Manage the office calendar to avoid scheduling conflicts.

Customer Relationship Management:

• Maintain detailed and accurate records of all client interactions in the CRM system.
• Follow up with clients after appointments to ensure satisfaction and address any concerns.
• Provide a high level of customer service to ensure a positive experience for all clients.

Administrative Support:

• Assist with the preparation of client reports and documentation.
• Support the Sales and Lettings teams with various administrative tasks as needed.
• Ensure all client information is kept up-to-date and confidential.
• Assist with all compliance paperwork for GDPR and AML procedures.

Qualifications:

• Previous experience in a customer service role, preferably within the real estate or property management industry.
• Strong communication skills, both written and verbal.
• Excellent organisational and time management abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Attention to detail and a strong commitment to client satisfaction.