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Client Service Manager

Talent Guardian
Posted 11 days ago, valid for 14 days
Location

Wimborne, Dorset BH21 7DR, England

Salary

£33,000 - £39,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Client Service Manager at a top accountancy firm in Ferndown, available as an 18-month fixed-term contract.
  • Candidates must have qualifications such as ATT, CTA, QBA, or be part qualified, with prior experience in client management.
  • The role involves managing a portfolio of clients, ensuring timely task completion, and maintaining high client satisfaction.
  • Responsibilities include budget management, conducting client reviews, and mentoring team members while upholding the firm's values.
  • Salary details are not specified in the job description.
  • ATT or CTA or QBA or part qualified
  • 18 month FTC
Talent Guardian is partnering with a top accountancy firm in Ferndown to find an experienced and dedicated Client Service Manager for an 18 months FTC. In this client-facing role, you will be the primary point of contact for a portfolio of clients, ensuring the delivery of exceptional service and maintaining strong client relationships. Key Responsibilities:
  • Efficiently manage a portfolio of clients, ensuring timely completion of all tasks in line with group timelines and procedures.
  • Act as the main contact for clients, peers, and the wider team, coordinating all required services and maintaining high standards of client satisfaction.
  • Monitor and manage budgets, chargeable hours, and recoverability for the client portfolio. Meet monthly billing targets and control work in progress and debtors, working closely with the credit controller.
  • Conduct annual and regular reviews with clients to assess fees, service offerings, and tax planning needs, ensuring all client requirements are met.
  •  Utilise appropriate software and delegate tasks to improve efficiency, while organising and monitoring workflow to keep the team working at optimal levels.
  • Motivate, mentor, and encourage team members, ensuring they reach their full potential and deliver the required client service.
  • Uphold the firm's ethics, culture, and values, providing weekly reports to senior management based on key performance indicators and critical success factors.
  • Attend networking activities to build and maintain strong client relationships, while actively seeking to understand and meet the broader needs of clients.
 Qualifications: 
  • ATT or CTA or QBA or part qualified
 Apply today!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.