IT Support Engineer

Job Location: Ferndown, Dorset

Job Type: Permanent

Salary: Up to £32,000 per annum

Hours: 37.5 hours per week, Monday Thursday 8.30am 5.00pm & Friday 8.30am 15.45pm

A leading Technology & Manufacturing company based in Ferndown are seeking an IT Support Engineer to join their team. This position will see you providing effective IT assistance across all aspects of the business and you will be responsible for providing hardware and software support for end users and support the team to provide support to the IT infrastructure and services.

Within this role you be:

Providing 1st & 2nd line support and advice across the business, logging all issues on the IT ticketing system

Troubleshooting complex issues by analysing root causes and evaluating options.

Performing routine monitoring of systems and software.

Responsible for the generation and maintenance of Virtual Machines and installation of end user software.

Perform routine administration for new employees and leavers.

Assist in maintaining, administering and developing the IT Infrastructure in line with business needs.

Administer and monitor internet and email filtering systems.

Responsible for the organisations software asset management.

The successful applicant should possess:

Proven working experience providing IT Support

Experienced in providing 1st & 2nd Line support

Qualifications in Microsoft, Cisco, CompTIA or ITIL are advantageous

Excellent knowledge of Microsoft Windows desktop and server operating systems.

Experience in MS Office 365 administration.

Knowledge of Active Directory, Group Policy Management and Implementations.

Well-organised, detail-oriented, and ability to multi-task

Ability to ensure a high level of service and quality is maintained

In return the company can offer and excellent working environment with the following benefits:

Excellent starting salary, depending on experience

25 days Holiday + Bank Holidays

Company pension

Free Parking

Benefits scheme childcare vouchers; cycle to work; discounts at various national supermarkets and stores; employee assistance program.

For more information on this position, company or to apply for this role, please contact our recruitment team on:01202 686000 or send your CV.

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days please assume that your application at this stage has not been successful. As new positions arise we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

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