Back to search
Director of Service Delivery/Telecoms - Contract
- 6 months contract
- Hybrid
Role responsibilities
- Owns, develops and maintains overall service strategy aligning with wider business objectives
- Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps
- Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment of customer contract delivery, for all existing products especially involving infrastructure rollout, to the point where a service can be handed over to Service Operations
- Sets & manages criteria & governance for effective service design for transition of new products / solutions to live operations
- Coordinates with internal and external stakeholders to oversee and ensure effective order execution, service activation and fulfilment, including contingency plans; ensures fulfilment delivery
- Owns the COO response to bid activity which is being completed by Commercial
- Develops and implements customer adoption strategies to ensure successful onboarding and usage of the companies products.
Knowledge & expereince
- Extensive experience of setting service strategy and designing service for products, ideally for broadcast infrastructure, utilities infrastructure or in telecoms, for comparable B2B customer base
- Extensive experience of managing major B2B contract mobilisation post contract sign, transition and service fulfilment, including infrastructure / site delivery over multi--year period
- Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes.
Please apply to the advert for more information.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
