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We are currently recruiting on behalf of our client for a Customer Repairs Advisor on a Temporary contract.
This role will require previous repairs experience and confidence talking with tenants and customers over the phone. This role will initially start on a few months' basis - but offers the opportunity for extension.
Day to day duties will include:
- To manage the provision of a high quality, responsive housing management service that delivers and focuses on positive customer outcomes and satisfaction
- Be a first point of contact for tenant enquiries relating to repairs, handling tenants request in a professional manner explaining technical matters clearly and concisely
- Support the development and implementation of Responsive Repairs processes and procedures
- Resolving issues and handling customer complaints whilst maintaining a professional, positive manner when talking with customers in-person, over the phone or email
- Produce work orders and outline to tenants the councils’ responsibilities and the tenants’ responsibilities in terms of repairs
- Collating and processing customer feedback information for the monitoring of contractors’ performance as reported on customer care cards, telephone or email
- Undertake such other duties as determined by Customer Service Repairs Supervisor, commensurate with the grade of the post, the abilities of the post holder and the general post objective
- Work with the Customer Service Responsive Team to provide a strong Customer Service to tenants on matters of Responsive Repairs
For a conversation regarding this role, please get in touch with us!
