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This role requires an immediate start and is a working from home opportunity.
Ideally you will have experience of working in a corporate environment dealing with B2B clients. This is not a typical collections role making volume calls, it is a role which requires someone with an investigative mind who has the ability to work on a collaborative basis with both the business and their clients.
What you'll be doing:
- Make proactive calls to customers to ensure that potential issues are identified at an early stage and resolved where possible.
- Relationship building
- Follow up with customers through dunning letters, statement of accounts, email reminders and phone calls.
- Reconciliation of customer accounts and unallocated cash balances to ensure ledgers are accurate.
- Escalate debt to management for legal consideration in line with Credit Policy.
- Send reports on debtors to various stakeholders.
- Hold conference calls with internal stakeholders & clients to discuss any issues relating to collections.
- Ensure all customer communications are accurately recorded in accounting software.
- Reviewing and addressing payment behaviour issues with the business and the client to ensure payment to agreed terms.
- Reviewing supplier portals to check status of invoices and scheduled payments.
- Managing interdepartmental relationships with the understanding of how this impacts your day-to-day and collaborating to make efficiencies where possible.
What we are looking for:
- Strong B2B collections experience
- Results orientated and ambitious with a confident and proactive approach.
- Ability to organise own workload and keep accurate records.
- Able to communicate effectively both written and orally.
- Numerate with good analytical skills and strong attention to detail.
- Fast learner with a tenacious can-do type of personality
- Ability to work under pressure and to deadlines.
- Computer literate with good EXCEL skills, preferably to Intermediate Level,
- SAP experience is desirable.
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful
