Front of House Team Leader

A fantastic opportunity has arisen for a Front of House Team Leader to join this award winning organisation located in central Winchester. The Front of House Team Leader will be responsible for overseeing 2 members of staff and will involve coordinating their daily tasks resulting in providing a professional and efficient reception and meeting room service.

Working 8.30am to 5.30pm Mon to Fri. This company offers a competitive salary together with an extensive benefits package

What's the role?

The principal duties of the position are to provide professional and efficient reception and meeting room management services. The Front of House Team Leader supervises the Front of House Operative and the Front of House Assistant. The Front of House team operate as part of the Administration department which provides wide-ranging office support services.Whilst each member of the department has specific responsibility for designated tasks, the department works under a team ethic, whereby assistance and cover are provided by other members of the team. Everyone in the team learns each other’s designated tasks/duties.

What will you be doing?

This is a very varied role with responsibilities spanning meeting room management, facilities management and team supervisory responsibilities too.

• Managing meeting room booking requests via Condeco room booking system
• Meeting and greeting of clients and visitors
• Setting up meeting rooms in the requested configurations, ensuring all audio visual equipment is working correctly and some re-sitting of meeting room furniture
• Ordering sandwich lunches and serving refreshments during meetings
• Managing internal events in our Hub / Terrace (breakout areas) such as departmental breakfasts, seasonal events
• Ensuring the facilities (kitchens, breakout areas etc) are in good order and stocked with the necessary supplies
• Supervising two Front of House staff members and managing daily breaks and tasks
• Assisting the Department Manager with the setting of aims & objectives for self and FOH team members in the performance review process
• Providing cover for Reception / switchboard as necessary

• Organising and attending regular FOH team meetings

What skills and experience are we looking for?

• Previous customer-facing hotel & catering / corporate catering experience
• Experience of using a switchboard
• Well organised with the ability to work on own initiative and supervise a team with fluctuating workload
• Great communication skills with a friendly and sociable personality
• Good IT skills including Microsoft Outlook & Teams with basic Excel
• Room booking software experience (we use Condeco) is desirable but not essential
• Flexibility of hours worked, duties undertaken, including travel to and work from other company offices is required

Benefits

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Cycle to work scheme
• Digital GP services

For your wealth:

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans

For others:

• Volunteering opportunities
• And much more!