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Job Title: Assistant Transport Commissioner
Location: Winchester / Hybrid
Contract Type: Temporary - 5 Months
Salary: £17.37 Per hour
About the Role
Working within the Transport Commissioning team of the School Transport service to ensure that eligible students access suitable school transport effectively in a fast- paced environment.
Liaising with key stakeholders, schools, parents and transport operators to resolve day to day operational issues.
Support the Transport Commissioner with commissioning school transport for Mainstream, SEN, Post-16 and EIS/Social Care using route planning software.
Role Responsibilities
Assistant Transport Commissioner
- Responsible for ensuring decisions as well as child, operator and Passenger Assistant records are updated in a timely and accurate manner in agreed systems (including Capita One and Passenger Assistant database) so that others in the team can quickly and easily identify progress and status.
- Accountable for ensuring high standard of customer care are always delivered.
- Expected to support the use, maintenance and embedding of route planning software into transport planning approaches.
- Responsible for working with others in the service to ensure that effective use is made of technology to proactively communicate with families.
- Maintenance of effective working relationships with other parts of the Service and with families and schools.
- Responsible for resolving day to day operational issues that arise in the delivery of School Transport Services.
- Acting as an escalation point for operational issues from the triage team.
- Responsible for transport commissioning for mainstream, SEN, post 16 and social care children in accordance with the relevant policies.
- Under the direction of the Operations Manager, responsible for the sourcing of transport arrangements - single routes, emergency routes/temporary routes.
- Accountable to work to Standard Operating Procedures as identified by the School Transport management team.
Person Specification
Qualifications, Knowledge, Skills, and Experience: Essential:
- Extensive relevant experience in the application of administrative systems and procedures
- Computer literacy with experience of using a variety of software for data management and transmission, especially the Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience of working in a customer-focused environment
- Attention to detail
- Experience of negotiation with other professionals
- Excellent organisational skills and time management skills
- Flexible and adaptable approach
- Ability to work well under sustained pressure
- Ability to work closely as a member of a team Desirable:
- Educated to degree level or equivalent
- Extensive knowledge of and experience within the school transport field ï‚· Understanding of SEN/Social Care
About Us
Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
Apply as appropriate or contact Daniel Goodyear on or
Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
