Customer Support Analyst

Website and Sales Analyst - Customer Support Analyst - Data driven sales / account management role!Manage sales through Online Retailers - Amazon, Wayfair etc. - 100% account management - E-Retailer Consultation - What does the data mean to the customer?Fantastic modern e-commerce retailer account management role.Manage the online division for a well-established business based in Alton - HampshireNegotiable Salary - Ace company - super motivated and growing!!Hybrid role - Office / home - make it work for you!Outstanding opportunity for an ecommerce specialist with this family run business who sell beautiful products both Nationally and Internationally.

This is a role for someone who knows ecommerce, loves working with data, has commercial flair, a great eye for detail and AMBITION!Help grow this brilliant business - build your career!Duval are exclusively recruiting for this ace role! Speak to Hally.

The role requires a results-driven, digitally minded online and data geek, who can increase the online presence for their e-tail clients and take them to the next level!

Your primary goal is to grow and enhance the online presence and service a portfolio of key e-tailers, increasing the digital mix of business. You should be capable of providing valuable knowledge and expertise of best practice tactics in ecommerce, with the ability to build a best-in-class customer proposition to ensure maximised sales and revenue opportunities.

We’re looking for:

• Experience of working within a similar eCommerce role
• An excellent communicator and influencer who can converse easily with others, including remote teams.
• Commercially astute, ambitious, data savvy with strong sales analysis and reporting experience paired with solid financial and budgeting skills.
• B2C retail and website management experience is essential.
• Advanced Microsoft Excel and Microsoft PowerPoint skills is crucial.
• Solid knowledge of PPC, SEO, AdWords, Google Analytics and overall Google brand development.
• Experience with the Wayfair / Amazon / Costco portals and product uploading would be advantageous.
• Ability to manage several projects simultaneously and under tight timeframes.

Role Duties:

• Support the online clients’ web developers / tech personnel by analysing website data to help strengthen our listing portfolio and increase organic search traffic to our product pages. Using insights such as user engagement, site performance and conversion rates to fulfil users’ search needs, suggesting improvements to the website’s design, user experience, or functionality to positively impact sales potential.
• Develop and implement data models, databases, data collection systems, and other strategies to optimise efficiency and accuracy of data analysis.
• Identify products that are performing well or poorly, understanding customer buying patterns, and analysing the effectiveness of marketing campaigns to help attract new customers to our brand.
• Assist the Director of Sales with maximising sales for all key trade activities such as Black Friday, Cyber Monday, holiday promotions, new product launches and any other fundamental business campaigns using various channels of communication and carefully selected mediums, conducting all follow up activities.
• Develop a strong understanding of the business and the markets in which we operate, keeping up to date with trends and consumer needs so the business remains successful and competitive.
• Relentlessly identify new and innovative ways to drive growth to key e-tailers websites, whilst protecting our brand online.
• Create visualisations and reports to effectively communicate findings to Senior Management.
• Ensure all data is accurate and consistent when processing it for analysis. This could involve removing any inaccuracies, duplications, or inconsistencies in the data sets.
• Assist with the uploading of new products, imagery, and inputting of product information alongside system and process updates.
• Participate in other projects and duties in relation to pre and post sales activities.
• Provide back up to the Sales Office Administrators as and when required, such as assisting with sales calls and the processing of orders.
• Carry out any other duties which fall within reasonable expectations of the role as directed by the Director of Sales.

Exciting role where you can make real impact! Speak to Duval for more information!