Ambulance Dispatcher

We are looking for permanent, full-time Ambulance Dispatcher for our Hampshire based team.

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

Benefits:

• Salary £22,816 - £24,336 Pro rata, per annum
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Enrolment into the NHS Pension Scheme.
• Full training and support when you join and ongoing throughout your employment with us.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.

Ambulance Dispatcher Responsibilities:

As an Ambulance Dispatcher, you will:

• Assist the Non-Emergency Patient Transport service (NEPTS) in providing a vital service to our patients.
• Efficiently allocate patient transport vehicles to patients according to geographical area, mobility, and travel requirements.
• Ensure that SCAS NEPTS can deliver the requested patient journeys with the assistance of our automated systems.
• Communicate with NEPTS Call Handlers regarding patient conditions, appointments, and locations. Respond to changes in the Patient Transport Service as needed.
• Use data systems to efficiently manage operational resources and minimise delays.
• Operate the Trust’s radio system professionally and in line with policies.
• Answer all telephone lines in a professional and courteous manner as per training received and any associated call scripts as per the agreed Standard Operating Procedures.
• Contact patients promptly about transport issues.
• Work in a target orientated environment and will thrive on working in a faced paced environment receiving a high number of varied and challenging queries per shift and are confident in problem solving.
• Demonstrate strong communication skills and the ability to work consistently whilst under pressure.

It is essential you have geographical knowledge of the area and experience of handling logistical challenges.

Do you have:

• Experience of working in a customer-focused environment?
• Awareness of equality and diversity in the working environment?
• good geographical and logistical knowledge of the operational areas of Hampshire and Thames Valley?
• Experience of using the full range of Microsoft Office applications?
• The ability to solve problems?
• Excellent communication skills?
• The ability to remain calm whilst working under pressure?
• A flexible approach to work?

Essential qualifications:

• GCSE English / Maths and ICT or equivalent at grade 4 or above
• Previous customer service experience
• Geographical knowledge of SCAS commercial areas
• Skilled use in all latest Windows and Microsoft software e.g. operating systems and Word, Excel

Desirable criteria:

• NVQ 3 in Customer Service, or equivalent
• Logistical background
• Radio communication experience
• Map reading skills

We actively welcome applications for the Vehicle Technician role from candidates with disabilities, as well as those from the BAME, LGBT, and Armed Forces communities. Reasonable adjustments will not negatively affect your application. In addition to standard NHS benefits, we offer various extras for our staff.