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Job Title: Showroom Manager - Winchester
Reports To: Head of Portfolio Retail
Job Overview: The Showroom Manager will oversee the daily operations of a high-end lighting and homewares showroom. With a focus on delivering exceptional customer experiences, the manager will lead a team to meet and exceed sales targets while maintaining the highest standards of product presentation and staff performance. The role requires a strong understanding of luxury retail, a passion for design and architecture, and the ability to cultivate relationships with customers and suppliers.
Responsibilities and Duties:
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Manage the day-to-day operations of the showroom, ensuring smooth functioning.
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Showcase a curated selection of premium lighting and homewares to attract and engage customers.
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Oversee staff schedules, performance, and training to maintain a motivated and efficient team.
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Drive sales by meeting and exceeding showroom and team targets, maximising leads and conversions.
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Handle inbound enquiries, whether in person or via phone, with professionalism and expertise.
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Maintain accurate databases and systems to streamline showroom operations.
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Lead the showroom's social media presence to enhance visibility and customer engagement.
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Provide hands-on support and mentorship to colleagues, fostering a culture of excellence.
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Deliver first-class customer service and sales advice, setting an example for the team.
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Ensure effective communication between the showroom and other departments, such as logistics and customer care.
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Identify opportunities for showroom events to drive brand awareness and customer engagement.
Requirements:
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Proven management experience in high-end or luxury retail, preferably within the lighting or furniture sectors.
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In-depth knowledge of lighting and furniture suppliers, trends, and the design industry.
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Track record of achieving and exceeding sales targets as an individual and team leader.
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Strong leadership skills with the ability to train, inspire, and retain a high-performing team.
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Proactive mindset for improving sales processes, customer experiences, and operational procedures.
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Ability to build and nurture professional relationships with key individuals and companies.
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Creativity and initiative to organise showroom events and promotions.
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Problem-solving skills and a passion for the design and architecture industry.
Role Details:
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Full-time position.
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5-day workweek, based on a rota (Monday to Saturday showroom opening).
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Salary dependent on experience.
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High-end lighting and furniture sales experience is essential, along with proven retail management expertise.
This role is ideal for a driven and creative individual with a passion for luxury retail and a desire to lead a successful showroom team. Please send your CV to Â
