Credit Controller

Credit Controller

Our Client is  a small but growing team based in Windsor with a fast-paced workplace culture, offering  a wealth of opportunities for you to build on your career as they undergo a period of growth.

 Day to Day:

• Oversee all open loans, ensuring missed repayments are promptly recovered within the established collections process.
• Maintain updated statuses for all loans based on the repayment schedule and history.
• Be responsible for recording all chase notes, ensuring that all communication is clear and logged accurately per conversation.
• Accountable for accounts in arrears, ensuring sufficient follow-up and prioritization based on urgency.
• Adhere to daily processes meticulously, including monitoring incoming repayments and managing payment reminders and follow-ups.
• Determine appropriate times to request customers’ bank statements.
• Collaborate with the Customer Retention Team to identify customers who may require a payment plan.
• Take ownership of payment processing, ensuring a thorough understanding of different payment methods and accurate logging of each payment.
• Understand when to apply charges to a loan, such as loan extensions or legal actions.
• Be well-informed about each client's situation before initiating a call.
• Prepare for challenging conversations, having a clear objective before calling.
• Treat each customer with respect and maintain complete professionalism at all times.
• Work with the Customer Retention Team to identify customers eligible for further funding.
• Strive to achieve weekly and monthly targets, making them a priority.
• Manage all files on the server, ensuring each document is correctly named and organized consistently, and move files to the appropriate folders.
• Oversee the monitoring tool ‘Creditsafe,’ ensuring all customers and their businesses are registered and monitored on the platform.

Required Qualifications

• Excellent communication skills
• Proficiency in CRM systems and data analysis tools
• Excellent organisational skills and meticulous attention to detail
• Excellent spoken and written communication skills
• Fluent in English
• 1 + years’ worth of experience in credit control or a similar role

They are based 1-minute walk from Windsor & Eton Riverside train station.

 Our office hours are Monday to Friday 9am to 5:30pm.