Customer Service Representative

Trinity Resource Solutions

Posted 16 days ago, valid for 8 days

Windsor, Berkshire SL4 2QF, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

Our client is seeking a Customer Service Representative with a focus on managing accounts and ensuring customer satisfaction in a supply chain and import/export environment using SAP.
The role involves end-to-end order handling, liaising with the sales team, making delivery bookings, and managing shipping documentation.
Candidates should have at least two years of customer service experience in a distribution or similar environment, preferably with import/export knowledge.
A competitive salary is offered for those with strong communication skills, attention to detail, and proficiency in SAP and Excel.
The ideal candidate should be proactive, able to work under pressure, and possess a target-driven mindset.

Our well known client is looking for a Customer Service Representative to proactively manage accounts and deliver the best possible customer service, ensuring customer satisfaction within a supply chain and import/export environment using SAP as an integrated software.KEY RESPONSIBILITIES:

To manage the order handling end to end process for customers, updating SAP system accordingly and disseminating information to relevant parties.
To liaise with the Sales Team and Head office on all matters regarding orders placed and answering queries.
Action all shipping advices for deliveries swiftly and accurately.
Make delivery bookings with relevant customers and monitor bookings made by Freight agents in line with customer requested delivery dates.
Updating cancellations and amendments. Adding booking details and shipment information.
Raising and distributing the sales invoices for FOB, CIF & DDP customers. Ensure all shipping documentation and sales invoices are filed appropriately.
Challenge the existing processes, recommending improvements, and implementing innovative improvements of operations processes, SAP system and tools that accelerate business impact.
Develop and monitor performance indicators.
Provide general administrative support to the team and the company as required.
Perform other similar duties when requested by the Supply Chain Manager or other managers.

Ideally you will have at least two years of Customer Service experience in a distribution or similar environment preferable gained in a business with an import/export element. Knowledge of supply chain processes would be desirable. Good knowledge of SAP, Advanced Excel and experience in driving process improvement. Experience Required:In order to achieve the top salary for this role you must have the following experience:Excellent communicator to all levels with a strong customer service attitude;

Organised with excellent attention to detail;
Able to work on own initiative and function as a team member helping and supporting colleagues as required;
Able to work in a pressurised environment where peaks of work occur with an ability to meet tight deadlines;
Proactive, quick and willing to learn;
Good knowledge of Microsoft Excel and SAP software system;
Ability to adapt to changing situations;
Target driven

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