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We are looking for an IT technical office support assistant join this digital entertainment company. Working for a global company in their European HQ as part of the wider team.
The purpose of the Office Support Assistant is to provide comprehensive technical and administrative support across the organisation. This varied role combines technical troubleshooting, systems maintenance and administrative coordination to ensure smooth business operations. This is a real opportunity to develop your technical skills supporting 1st line helpdesk.
You will have 2 years experience supporting office IT, good understanding of networks and hardware.
IT Support & Technical Operations
- Deliver first-line IT support, diagnosing and resolving technical issues for colleagues across the organisation
- Manage IT equipment lifecycle, including setup and configuration for new starters and leavers
- Oversee audio-visual systems and technical infrastructure in meeting spaces
- Support maintenance of internal file servers, EDI connections with warehouses and critical IT systems
- Assist with website maintenance, updates and content management
Facilities & Administrative Management
- Coordinate facilities operations, including supplier management and maintenance scheduling
- Oversee security protocols, health & safety compliance and fire safety measures
- Process and track facilities-related approvals and expenditure
- Provide administrative support to the Corporate Management Division leadership
Customer Service Support
- Assist with escalated customer enquiries and complaint resolution
- Manage TCG card replacement process
- Support internal and external communications, including press release distribution
- Maintain documentation and standard operating procedures
Knowledge, skills and experience:
- Excellent and broad IT skills
- Good understanding of networking
- Excellent communication skills
- Attention to detail and ability to work unsupervised.
- Good understand of current hardware specifications.
- Minimum 2 years' experience in a similar role
Benefits package:
Free car parking
22 days holiday per year in addition to bank holidays. Company closure over Christmas periodHealthcare cash plan Private medical insurance Life assurance schemeCompany pensionOffice hours: 9am-5:30pmHybrid split of 3 days office/2 days WFH
