Tenant & Community Coordinator

JC204 - Tenant & Community CoordinatorLocation – Windsor RoyalSalary – £26,000 to £33,000 DOEOverview:First Military Recruitment is working in partnership with our client to recruit a Tenant & Community Coordinator to join their team.The Tenant & Community Coordinator will be responsible for networking and collation of data from tenants for the management team.Duties and Responsibilities:

• Completing weekly tenant feedback and figures report.
• Review footfall data and tenant feedback and identify any trends, share these with the Centre Director.
• Prepare reports for the client.
• Prepare presentations for Management Meetings.
• Maintaining up to date sales data.
• Act as one point of contact for tenants.
• Strive to continuously improve the tenant relationship.
• Induct new tenants.
• Managing tenant complaints specific to Marketing.
• Ensuring tenants compliance with key holder information.
• Report writing, attending meetings & note taking.
• Work with the appointed marketing agency with direction from the Centre Director.
• Showing flexibility with working hours in line with the needs of the business/events – this will include weekends.
• Assist in the management of events with support from the Centre Director and Operations Manager.
• Engagement with the Town Centre Management team, supporting the Centre Director.

Skills and Experience:

• Excellent IT skills and use of Microsoft office and google packages.
• Excellent organisational skills.
• Good knowledge of tenant management and relationship building.
• Experience in delivering exceptional customer service.
• Pleasant and confident telephone manner.
• Ability to remain calm and professional in difficult situations.
• Ability to work with other team members effectively.
• Ability to communicate and influence at all levels.
• Level of retail experience desirable.

In return our client offers:

• A competitive salary DOE.
• Company pension.
• Working Hours: 9.00 - 5.30pm Monday to Friday.
• An opportunity to be part of a company who is committed to engaging with and developing all employees.
• The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
• Staff parking is available on site.