Back to search
Total Staff Services are currently recruiting an IT Software Support Engineer for one of our clients based in the Wirral. We're looking for a candidate who's comfortable speaking with customers to offer support for queries. You'll need to be confident in using a support ticket tracking system as well as knowledge of Cloud providers.
Our client is a leading software company specialising in the healthcare sector with both national and international customers. The successful candidate will be reporting to the Senior Support and Implementation Engineer.
Working Hours: Full time 37.5 hours per week, Monday to Friday, (Apply online only)
Salary: 28k - 30k depending on experience.
Role Responsibilities:
- Supporting and troubleshooting hardware issues with customers including mobile devices, mobile printers, IoT locking systems and IoT monitoring systems (training given in IoT devices).
- Ensuring adherence to basic ITIL processes for efficient support and service delivery.
- Ability to analyse Server Logs and use the information found to analyse and fix issues reported.
- Troubleshoot and resolve software-related issues on the Cloud.
- Develop customer reports and dashboards using Metabase.
- Maintain AWS cloud infrastructure.
- Assisting with Software Implementation projects.
- Conduct SQL Server Database Analysis and Maintenance.
- Provide 1st Line and 2nd Line support to NHS and Public Sector end-users.
Required Experience & Qualifications:
- Minimum of 2 years experience within a software support desk role.
- Understanding of ITIL processes.
- Experience of JIRA.
- Proficient with AWS Cloud technologies.
- Expertise in Microsoft SQL Server.
- Proficiency with Microsoft SQL Server 20xx & Microsoft Server 20xx.
- Solid understanding of cloud software solutions.
- Understanding of Apple iOS devices, Apple iPadOS devices, Google Android devices, web browsers, mobile printers and IoT devices.
