Retail Shop Manager Department: Retail Reports To: Area Manager Salary: £24,200 per annum Location: Heswall, Wirral Working Hours: 35 hours per week Store opening hours: Monday to Saturday 9:30 - 16:30, Sunday 10:00 - 16:00

Are you passionate about retail, leading teams, and driving success? We are looking for a dynamic and motivated Retail Shop Manager to join our team and take charge of the day-to-day operations of one of our high-performing charity shops.

If you have a proven track record in retail management and love working in a role that makes a difference, this opportunity is perfect for you!

Key Responsibilities:

Lead, recruit, and manage a motivated team of staff and volunteers to ensure smooth shop operations and maximum profitability.
Achieve sales and profit targets by optimising merchandising, space allocation, and local market insights.
Ensure full compliance with all charity policies, procedures, and legislative requirements.
Maximise income by promoting Gift Aid and ensuring stock is appropriately priced, rotated, and displayed.
Monitor shop performance using EPOS data, retail trends, and competition analysis to stay ahead in the market.
Collaborate with the Area Manager to improve shop performance and maintain high standards of cleanliness and customer service.
Manage shop budgets and control operational costs in line with company guidelines.
Deliver exceptional customer service by training and leading your team to provide an outstanding shopping experience.
Take full responsibility for daily cash handling, banking, and inventory management to ensure accurate and secure transactions.
Ensure health and safety compliance, safeguarding all staff, volunteers, and customers.
Participate in events and meetings across the North West to stay engaged with broader company initiatives.

Requirements:

Proven Experience: Strong background in retail/charity management with experience in leading successful teams.
Leadership: Ability to inspire, motivate, and manage a diverse team to achieve outstanding results.
Customer Service Excellence: A natural ability to deliver exceptional customer experiences while ensuring the team is aligned with these values.
Financial Acumen: Experience in cash handling, budget management, and using management information systems such as EPOS.
Gift Aid Knowledge: Familiarity with Gift Aid processes and maximising its income potential in retail settings.
Merchandising & Sales: A creative approach to merchandising with a keen eye for detail to drive sales and profitability.
IT Skills: Comfortable using IT systems to analyse performance and manage stock.

Personal Attributes:

Strong communicator with excellent verbal and written skills.
A team player who thrives in a collaborative environment.
Creative and detail-oriented, with a solution-focused mindset.
Physically able to lift and move heavy items i.e furniture and homeware.
Confident with a full, clean driving license and the ability to travel around the North West.

Why Join Us?

This is a fantastic opportunity for someone looking to make a meaningful impact in the retail sector while contributing to a greater cause. You'll enjoy working in a dynamic and supportive environment with plenty of opportunities for personal and professional development.

If you're ready to take the next step in your retail management career and want to work for a company where your contribution truly matters, apply now and join our team as a Retail Shop Manager.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

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