- Dealing with telephone / email queries – Where possible answer customer queries and supply copy invoices, statements, credit notes, etc. via post or email.
- Taking detailed and accurate notes to pass over to the relevant credit controller to convey the query in detail.
- Taking customer Credit / debit card payments over the phone.
- Manage the remittance email box daily.
- Manage all remittances received via the post daily.
- Manage the cash sale accounts ensuring receipts are posted to the correct cash/customer accounts.
- Proven experience of working in a high-volume sales ledger / accounts receivable environment.
- Effective verbal and written communication skills.
- High level of attention to detail and accuracy.
- Ability to work in team-oriented environment.
- Ability to work independently in a time sensitive environment.
- Ability to prioritise and organise workload, adapt quickly to change and deliver under pressure of deadlines.