Customer Service Advisor

Reporting to the Customer Service Supervisor, your main responsibility is to provide excellent customer service support for all customers. Key responsibilities include:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution.
• Action all customer queries in line with company processes and service level agreements.
• Work as part of a team to ensure excellent customer service delivery every time.

You will be required to have:-

• Excellent communication skills both verbal and written.
• Excellent IT Skills.
• A flexible and adaptive approach to work.
• Self-motivation with the ability to organise your own workload.
• The capacity to work as part of a highly efficient team.

Working Monday to Friday working a 3 shift rota:-

07:00 15:00

08:00 16:00

10:00 18:00

This vacancy attracts the following benefits: -

• Competitive Rates of Pay
• Contributory Pension Scheme
• Life Assurance equal to 2 x basic salary
• 20 days annual leave pro rota (plus Bank Holidays)
• Access to an Employee Website Discounts & Offers Scheme
• Free uniform