Customer Service Advisor

JOB TITLE: Customer Service Advisor
JOB LOCATION: Wisbech
JOB TYPE: Permanent
JOB SALARY: 25000
JOB HOURS: Rotating shifts, 7am-3pm 8am-4pm and 10am-6pm, Monday to Friday only
JOB NOTES: This job is 100% in the office, no home working



Your new company
Hays is very excited to be working with this superb, family-owned and run business who puts customers over profit every time! As a result of new investment and a business restructure, our client has asked us to help them find 2 people to join their newly focussed customer service team.

Your new role
Your job will be to provide support to their customers, 70% of which are long-term partners with the company. This could be anything from taking a phone call to amend a delivery date and time to investigating discrepancies on orders or pricing, chasing for PO numbers or working with the commercial team to price up new order enquiries. You'll have lots of support from your colleagues in the business and a very good manager to keep you on track with training and support on company policies and procedures.
Please note the working hours for this job; you'll be part of a team that works 3 shifts. Early is 7am-3pm, so if you're an early bird, you'll get cracking straight away and still have most of the afternoon ahead of you when you've finished work, so even in winter you'll still see daylight! The usual core shift is 8am-4pm and the late shift means you get a lie in and start at 10am and finish at 6pm. Applicants must be able to work all shifts.

What you'll need to succeed
We're looking for someone with office admin / customer service experience that has a proactive way of working that loves solving problems. You'll be obsessed with giving great customer service and going the extra mile should be something that you do without even thinking twice! We're looking for high-energy, bubbly personalities with ambition to do well and earn progression and advancement.

What you'll get in return
This is a great opportunity to work in a business that doesn't simply exist to improve the bank accounts of the CEO and shareholders! The owner is hands-on, respectful and puts their faith & trust in their staff.
The business has a family feel but is growing and has plans to get even bigger, you won't feel like a number here. No idea is too silly to try and there's no red tape, so you have the freedom to do what needs to be done to look after your customers.

• 25000 starting salary
• 40 hour working week but BREAKS ARE PAID
• 20+8 days holiday incl bank holidays
• Employee retail discount scheme to save you money every day!
• Pension
• Life Assurance to protect your family if the worst happens

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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