Back to search
Office based role
As an IT Support Engineer, you will be responsible for providing technical support and troubleshooting to users, ensuring that IT systems run smoothly. You will work as part of a wider IT services team, supporting hardware, software, networking, and peripherals while delivering high-quality customer service.
Key Responsibilities
Technical Support & Troubleshooting
Maintain and support desktop and mobile devices, including laptops, Chromebooks, and tablets.
Troubleshoot hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
Provide basic wired and wireless network support, diagnosing and resolving connectivity issues.
Assist with image deployment and configuration for Microsoft and Apple devices.
Support users with Microsoft 365 and Google Workspace applications.
Customer-Focused IT Support
Act as the first point of contact for IT support, ensuring users receive fast and effective resolutions.
Work collaboratively with the service desk team to meet SLA targets, escalating issues when necessary.
Provide clear, user-friendly guidance to customers, ensuring non-technical users can easily follow instructions.
Keep accurate records of service requests in the IT ticketing system.
Collaboration & Best Practices
Work closely with remote IT teams, building strong working relationships.
Follow ITIL best practices to improve IT service delivery.
Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.
What We're Looking For
Technical Skills & Experience:
Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
Basic understanding of wired and wireless networking.
Familiarity with image deployment tools for Microsoft and Apple devices.
Operational knowledge of Microsoft 365 and Google Workspace.
IT qualifications equivalent to CompTIA A+ or similar.
Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.
Soft Skills & Behaviours:
Strong customer service skills with a problem-solving approach.
Excellent communication skills, both verbal and written.
Ability to prioritise workload and work under pressure.
Proactive troubleshooting mindset, knowing when to research or escalate issues.
A team player with the ability to build strong working relationships.
All our roles are UK based. When submitting your application to Colossus, please ensure the following
- Your CV has your address and postcode.
- You also have your correct phone number and email address so we can contact you asap regarding your application.
- For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
