Resident Liaison Officer

Job Title: Resident liaison Officer 

Job Type: Permanent 

Location: Wisbech

Salary: £28-30k per annum 

Are you a Resident Liaison Officer looking for work? 

Our client a well-known social housing refurbishment contractor responsible for the maintenance of 1000s of properties across the East, are recruiting for an experienced working supervisor to oversee the running of a busy voids and repairs maintenance programme across Wisbech and the surrounding areas. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. This is a full-time permanent role.

Responsibilities of a Resident Liaison Officer:

• To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
• Understand the works, programme and scope of works.
• Provide site reports and updates for client and site management.
• Prepare and distribute all communications to residents.
• Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in.
• Compile, devise and implement procedures and administration to compliment your role.
• Be available for residents’ meetings, and meetings with the client as and when.
• Site meetings
• Housing officers, estate developments or joint management board meetings.
• Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
• Letter process for the neighbouring property’s explaining all works.
• Regular checks on residents throughout the day and the end of the working day
• Any claims, compensation and complaints are dealt within a time scale and with care.

Desirable Experience of a Resident Liaison Officer:

• Occupied refurbishment knowledge
• Health & Safety knowledge

Qualifications & Skills of a Resident Liaison Officer:

• Excellent communication skills, both written and verbally
• Customer care or sales background
• Able to work on own initiative and devise system to suit role.
• Ability to work as part of a team.
• Willingness to work outside in a construction environment.
• Appreciation of site operatives
• To work/Liaise with local schools, community leaders, youth workers and police.