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- Deliver the highest levels of operational support to all the sites aligned to the region. This should include but not be limited to:
- Support the Contract Manager with forward planning by obtaining and tracking our driver weekly availability to work.
- Maintain close working relationships with all drivers and staff across each location using the tools available
- Maintaining best practice as outline by the business.
- Ensure all minimum standards associated with our booking & management process are maintained
- Support the Consultant with the onboarding process of our workers.
- Manage and maintain all systems
- Ensure support for the Contract Manager to deliver 100% compliance audit rating for the sites aligned to the region.
- Support effective roll out of any new internal initiatives/projects.
- Manage day to day worker issues around pay, holiday, sickness, attendance etc.
- Ensure all personal objectives are always met.
- Escalate in a timely manner any known operational issues that might involve the senior Customer and/or Pertemps management.
- To maintain the highest levels of communication both written and oral with the client, the flexible workers and within the Pertemps management team.
- Ensure that all relevant payroll deadlines are met at all locations, managing the flow of information between the client and our internal departments.
- To display an inquisitive approach to managing the various sites identifying opportunities to improve process, recruitment, financial and operational performance to the benefit of the Pertemps contract.
- To evidence capability for making sound/confident decisions on behalf of the client and Pertemps.
- To evidence a calm, encouraging and enthusiastic character when managing complex and sensitive internal and external communications.
- To meet and exceed all tasks and functions without management reminder.
