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Customer Service Manager

Customer Service Manager

Owen Daniels

Posted 7 hours ago, valid for 23 days

Witham, Essex CM8 1UG

Full Time

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Sonic Summary

The position is for a Customer Service Manager at an Automotive Manufacturer in Essex.
Candidates should have experience managing a customer service department and monitoring departmental KPIs.
The role requires people management experience and familiarity with TS16949 process map management.
Salary for this permanent position is dependent on experience.
Applicants should possess relevant experience in manufacturing or engineering.

Do you have experience working as a Customer Service Manager? If so, this position could be perfect for you! Our client is a Automotive Manufacturer who are looking for a Customer Service Manager to head up a small team of advisors.Customer Service ManagerPermanentDependant on experienceEssex Customer Service ManagerJob Description

To monitor and maintain customer care standards across the customer base
Pro-actively manage the customer service function
Ensure that major customers receive the highest quality service possible.
To monitor team performance within the department and raise standards where required
Completion of monthly reports, including customer delivery performance etc

Customer Service ManagerEssential Experience/Skills/Qualifications

Management of a customer Service department
Departmental KPI monitoring
TS16949 Process map management
People management experience
Manufacturing/engineering experience

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