Tenancy Management Officer

Marks Consulting Partners

Posted 2 days ago, valid for 6 days

Witham, Essex CM8 1UG

Part Time

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Sonic Summary

Marks Consulting Partners is seeking a Tenancy Management Officer to manage approximately 500 properties for a housing association in Essex.
The role involves investigating tenancy breaches, preparing legal documentation, and processing tenancy change requests.
Candidates should have a working knowledge of Housing Law and experience with Housing IT systems, along with a full driving license.
The position requires excellent communication skills and the ability to handle difficult customers effectively.
The salary for this role is competitive, and candidates should have relevant experience in tenancy management.

Marks Consulting Partners are currently looking for a Tenancy Management Officer to work with one of our housing association clients in Essex.

What the job will be doing

To be accountable for the day-to-day management of approximately 500 properties.
To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures.
To prepare documentation for legal/enforcement action
To be responsible for processing applications and requests for changes to tenancies.
To carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved.
Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint’s procedure.

What you will need

Working knowledge of Housing Law/Welfare Benefits
Up to date knowledge of best practice within a tenancy management service.
Experience of using Housing IT systems
Experience of dealing with difficult and aggressive customers.
Ability to communicate orally, in writing and electronically at all levels.
Has full driving licence, Daily Use of a car and Business User Insurance

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.

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