Customer Service Coordinator

We have a fantastic opportunity for a Customer Service Coordinator to join our clients reputable business based in Witham.

Our client, a leading organisation based in Witham, is seeking a versatile and customer-focused individual to join their team for 12months possibly longer.

Position to start: 13th January 2025

As a Sales Administrator , you will play a pivotal role in managing contracts while delivering exceptional customer service. This role requires a combination of contract management, customer service, and administrative skills.

Key Responsibilities:

• Liaise with customers to establish contract requirements and build strong relationships.
• Work closely with the Contracts Manager to gather forecasts and understand customer needs.
• Visit customer sites when necessary to gain insights into their requirements.
• Coordinate with the Production team to ensure contract requirements are met.
• Monitor and manage customer delivery schedules to meet commitments.
• Proactively identify and resolve any potential problems or customer complaints.
• Maintain accurate records and document customer requirements for internal communication.
• Identify opportunities for up-selling and generating leads for additional products.
• Ensure administrative tasks related to contracts are efficiently handled.

Required Skills:

• Strong communication skills to effectively engage with customers and team members.
• Proficiency in Excel, Word, PowerPoint, and Outlook is essential.
• Experience with CRM, SAP, and Success Factors is desirable.
• Excellent organisational and administrative skills.
• A proactive and ambitious approach to work.
• Ability to handle multiple tasks and prioritise effectively.

Our client offers salary of 25,500 per year (Hourly Rate of 12.22 per hour).

12 month contract.

Working Hours: 8am - 5pm Monday to Friday totalling 40 hours pw after deducting a 60 minute daily unpaid break

This role will be fully working at the clients site in Witham.

Joining our client's team means becoming part of a supportive and dynamic work environment. They value their employee's contributions and provide opportunities for professional development. If you are motivated, customer-focused, and eager to learn, this is the perfect opportunity for you.

Don't miss out on this exciting role! Apply now !

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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