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Witham, Essex
Ict help desk manager
2nd Line Support Engineer

2nd Line Support Engineer

In Technology Group Limited

Posted 2 days ago, valid for a month

Witham, Essex CM8, England

£30,000 per annum

Full Time

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Sonic Summary

The job title is 2nd Line Support Engineer located in Witham, requiring full-time onsite work.
The position offers a salary ranging from £27,000 to £30,000 per annum.
Candidates should have at least 1 year of experience in a Managed Service Provider (MSP) environment.
Key responsibilities include providing 2nd line support, troubleshooting technical issues, and some onsite client support.
Applicants must have a strong understanding of Office 365, Windows Servers, Active Directory, and basic networking knowledge.

Job Title: 2nd Line Support Engineer

Location: Witham (full-time onsite)

Industry: Managed Service Provider

Salary: £27,000-30,000 per annum

We have partnered with a growing Managed Service Provider, looking to expand their service desk team.

They are a small team of 4 engineers covering 1st-3rd line support to external clients and are looking for someone to sit around their 2nd line support.

Responsibilities:

Providing 2nd line support for a range of issues via phone calls/emails/ticketing systems
Some onsite support will be required to their end clients (surrounding Essex area)
Escalate issues to their Senior Support Engineer
Assist with fault finding and resolving technical issues
Troubleshooting of hardware/software issues

Requirements:

Strong understanding of Office 365 products and Windows Servers
Strong understanding of Active Directory
Basic networking knowledge (DNS/DHCP, LAN/WAN) and VoIP knowledge
MSP experience (1+ years)
Full UK driving licence (essential)

If you are interested in the above position and are keen to learn more, please apply immediately!

The client is interviewing immediately via Microsoft Teams.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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