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1st Line IT Support Engineer - Contract Vacancy
Rate: 150 - 160 p/d
Working Location: Witham, Essex - Onsite
Contract Length: 5 weeks (potential for extension)
My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by keeping systems operational, data secure and teams empowered with the right tools for the job.
They require a 1st/2nd Line Helpdesk Engineer to provide support and 'hit the ground running' during a busy period leading up to Christmas.
Responsibilities
- MSP Experience (essential) .
- Provide 1st line support for hardware and software issues across multiple endpoints.
- Diagnose and resolve technical issues escalated from 1st line support.
- External support to clients.
- Manage and resolve complex technical incidents and service requests efficiently.
- Ensure all issues are logged, prioritized, and resolved working with a ticketing system, phone calls and emails.
Technical
- Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams)
- O365 products
- ConnectWise
- ConnectWise command
- Backup servers
- Familiarity with networking concepts and technologies.
In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
