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1st Line IT Support Engineer

In Technology Group
Posted 10 hours ago, valid for 25 days
Location

Witham, Essex CM8, England

Salary

£140 - £160 per day

Contract type

Full Time

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Sonic Summary

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  • The job is for a 1st Line IT Support Engineer on a contract basis with a rate of £150 - £160 per day.
  • The position is based onsite in Witham, Essex and has a contract length of 5 weeks with potential for extension.
  • Candidates are required to have experience in Managed Service Providers (MSP) and must be able to provide 1st line support for hardware and software issues.
  • Responsibilities include managing Microsoft 365 environments, diagnosing technical issues, and handling service requests efficiently.
  • The role requires prior experience in IT support, particularly with O365 products and networking concepts.

1st Line IT Support Engineer - Contract Vacancy


Rate: 150 - 160 p/d
Working Location: Witham, Essex - Onsite
Contract Length: 5 weeks (potential for extension)

My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by keeping systems operational, data secure and teams empowered with the right tools for the job.

They require a 1st/2nd Line Helpdesk Engineer to provide support and 'hit the ground running' during a busy period leading up to Christmas.

Responsibilities

  • MSP Experience (essential) .
  • Provide 1st line support for hardware and software issues across multiple endpoints.
  • Diagnose and resolve technical issues escalated from 1st line support.
  • External support to clients.
  • Manage and resolve complex technical incidents and service requests efficiently.
  • Ensure all issues are logged, prioritized, and resolved working with a ticketing system, phone calls and emails.

Technical

  • Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams)
  • O365 products
  • ConnectWise
  • ConnectWise command
  • Backup servers
  • Familiarity with networking concepts and technologies.

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.

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