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Witham, Essex
Ict technician
1st Line IT Support Engineer

1st Line IT Support Engineer

In Technology Group Limited

Posted 14 hours ago, valid for 25 days

Witham, Essex CM82XA, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a 1st Line IT Support Engineer on a 5-week contract with a pay rate of £150 - £160 per day.
The role is located onsite in Witham, Essex, and may have the potential for extension.
Candidates are required to have experience in Managed Service Provider (MSP) environments.
Responsibilities include providing 1st line support for hardware and software issues, managing Microsoft 365 environments, and resolving technical incidents.
The ideal candidate should have familiarity with O365 products and networking concepts, with prior experience in a helpdesk role preferred.

1st Line IT Support Engineer - Contract Vacancy

Rate: £150 - £160 p/dWorking Location: Witham, Essex - OnsiteContract Length: 5 weeks (potential for extension)

My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by keeping systems operational, data secure and teams empowered with the right tools for the job.

They require a 1st/2nd Line Helpdesk Engineer to provide support and 'hit the ground running' during a busy period leading up to Christmas.

Responsibilities

MSP Experience (essential) .
Provide 1st line support for hardware and software issues across multiple endpoints.
Diagnose and resolve technical issues escalated from 1st line support.
External support to clients.
Manage and resolve complex technical incidents and service requests efficiently.
Ensure all issues are logged, prioritized, and resolved working with a ticketing system, phone calls and emails.

Technical

Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams)
O365 products
ConnectWise
ConnectWise command
Backup servers
Familiarity with networking concepts and technologies.

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.

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