This is an exciting opportunity for an immediately available Credit Controller to join an established organisation in Witney, Oxfordshire on a temporary ongoing basis to start as soon as possible.

Client Details

The client is widely recognised within their field, with a global presence. The site is close to local amenities, has on-site parking and hybrid working is available with 2 days in the office and 3 from home.

Description

The Credit Controller will be responsible for:

Collections

Develop and maintain effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business
Reduce outside collection and bad debt expense
Chasing debts by phone/email
Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
Maintain open communication with customer and field personnel to promote future business opportunities
Develop and maintain effective working relationships with the sales organisation and customers to enhance collection activity
Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers
Provide management accurate and timely reports on the status of collection of collection activity
Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
Document customer commitments for payment
Document and communicate customer disputed items or complaints
Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow
Query management: to be addressed with customer service/sales and solved promptly to keep customer's satisfaction and identify any root causes preventing re-occurrences
Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers

Cash Allocation

Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately
Timely and accurate cash application of payments
Identify and properly code deductions / overpayments by customers
Document customer commitments for payment
Keep records of all information
Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs
Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies
Maintenance of the Sales ledger/Treasury/GL

Credit Review / Audit Management

Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved
Assessment of credit risk/Credit Risk Review
Processing of credit notes/debit notes and rebates once these have been authorised on the respective portals
Month End Aged Debt reporting preparation of the files.

Profile

The Credit Controller will be/have:

Experience in a similar role
Experience applying comprehensive credit principles and practices
Experience balancing and reconciling accounts
Excellent knowledge of Microsoft Office based program - Outlook, Word, Excel
Fluent in English (other European languages are an advantage but not essential)
Experience using Financial system/s
Immediately available

Job Offer

Hybrid working
On-site parking
A chance to gain skills in an established organisation
Immediate start
A site close to local amenities