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Complaints Investigator (Day Shift) - Join a Global Health care Leader in Witney!Do you want to make a positive impact on people's health and lives? Are you comfortable working independently and have strong computer skills?If so, we might have the perfect role for you! We're looking for Complaints Investigators to join a leading global medical device and health care company based in Witney, Oxfordshire.What You'll Do:
- Investigate Product Returns: You'll be a crucial part of our quality assurance team, conducting thorough investigations into customer-returned products to determine the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
- Uncover Trends: You'll utilise our advanced computer systems to analyse data, identify trends and patterns in product complaints, and proactively prevent future issues.
- Drive Efficiency: You'll actively contribute to improving processes by supporting the implementation of new and enhanced procedures to increase efficiency and effectiveness.
- Collaborate with Colleagues: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
- Stay Informed: You'll keep up-to-date on new product developments and actively participate in ensuring complaint readiness activities before launch.
- Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.
What We Offer:
- Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
- Comprehensive Training: Full training provided, no prior experience is necessary!
- Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
- Career Growth: Excellent opportunities for career growth and development within our dynamic company.
- On-site Perks: Enjoy free parking, subsidised canteen, and weekly on-site Covid testing.
Important Details:
- Pay Rate: £14 per hour
- Location: Witney, OX29 0YL
- Shift Pattern: 4 on 4 off, 7am to 7pm (temporary role)
What We're Looking For:
- Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
- Excellent Communication: Clear and effective communication skills.
- Attention to Detail: Ability to follow procedures and accurately document findings.
- Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
- Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.
Additional Requirements:
- Experience (Beneficial): Experience of Good Manufacturing Practice (GMP) and/or laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
- 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
- Eligibility: Must be eligible to live and work in the UK.
Ready to Apply?If you're interested in this role and want to contribute to a leading healthcare company, don't hesitate! Apply today or call and ask for Lottie!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
