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We are an established, family-run Independent Motor Factor, offering an exciting opportunity for an experienced Parts Advisor to join our growing team.
About the Role:We are looking for candidates with prior experience as a Parts Advisor or similar roles in the motor trade. A strong understanding of cars is essential, and while experience with MAM software is advantageous, we are willing to train the right candidate who demonstrates a willingness to learn.
You should be proactive, sales-driven, and committed to delivering outstanding customer service. Excellent communication and organizational skills, combined with the ability to thrive in a fast-paced environment, are crucial.
Key Responsibilities:- Work independently and as part of a team
- Provide excellent customer service over the phone and face-to-face
- Identify and dispatch correct parts to internal and external customers
- Liaise with colleagues to exceed customer expectations
- Handling customer queries and orders at the front counter
- Answering inbound calls and serving retail and trade customers
- Building long-term relationships with local customers
- Actively promoting offers and customer incentives
- Accurately picking and packing parts for delivery or collection
- Processing customer orders in the MAM system
- Handling payments, both in person and over the phone
- Managing customer returns for collection and/or processing
- Monday to Friday: 8:00 am 5:30 pm
- 1 in 2 Saturdays: 8:30 am 1:00 pm
- Employee benefits, including discounts at retailers, restaurants, and cinemas
- Staff discounts on products
- Pension scheme (3% employer, 5% employee)
- 28 days of annual leave (including Bank Holidays)
We are committed to creating a diverse and inclusive workplace where everyone is valued, respected, and supported. We believe that a variety of voices and perspectives strengthens our team and helps us better serve our customers. We welcome applications from candidates of all backgrounds, experiences, and abilities.
If you're enthusiastic, customer-focused, and have a passion for the motor industry, we would love to hear from you!
