- First point of contact via phone for clients, staff and referrers and partner agencies
- Start the process for all telephone, email and website referrals
- Carry out some reception duties when onsite
- Input data and information onto the case management system, maintaining accurate up to date records
- Plan and produce presentations / materials for team meetings / training
- Process incoming and outgoing mail
- Take and distribute minutes of meetings as required
- Previous administration / support experience
- Good communication skills both written and verbal
- Proficient in Microsoft Word, Excel and some experience with PowerPoint
- Able to work adhere to processes whilst prioritising and managing own workload
- Caring and empathic nature