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Looking to recruit a Helpdesk Team Leader to join a leading Maintenance contractor based in Woking delivering Repairs to Local Authority properties
This role involves overseeing job data accuracy, supporting the training and development of a small administrative team, and ensuring client KPIs are met in a dynamic call centre environment.We are after someone who has previous FM helpdesk experience
- Understand the end-to-end process of delivering repairs and the key roles involved in achieving it.
- Monitor call reports/ produce data to provide insights into productivity
- Manage team performance, resolving conflicts and performance issues to ensure positive outcomes.
- Ensure job management systems are updated promptly and accurately.
This role is an excellent opportunity to join a leading Maintenance company that provide both progression and support. For more information on this role please apply with an updated cv and we will be in touch!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
