Back to search
Customer Service Administrator – Join a Leading Company in WokingLocation: Woking, SurreySalary: £25K + Excellent Benefits (Pension, Private Healthcare, Retail Discounts, Free Parking)
Are you seeking a rewarding role in a great environment, with a company renowned for delivering world-class service?
This is your chance to join a top-tier organisation in Woking as a Customer Service Administrator.
About the RoleWe are looking for a detail-oriented and driven individual to join our established team in the travel industry. As a Customer Service Administrator, you will play a vital role in ensuring smooth payment processes and exceptional service delivery. Your contributions will help maintain our reputation for excellence.
Key Responsibilities:Processing Payment RequestsHandle online Payment Request Forms (PRFs) efficiently, ensuring accurate and timely processing within agreed SLA timeframes.
Member SupportBe the first point of contact for payment inquiries, providing clear, professional, and timely responses to ensure members feel informed and supported.
Trustee Payment ProcessAssist members with understanding and navigating the Trustee payment process, collaborating with internal teams and external partners.
Collaborative Department WorkWork closely with teams like Risk, Membership, and Trustees to ensure all payments meet company standards.
Reporting & Record-KeepingMaintain accurate financial records, handle reporting, and manage the Trustee Fee ledger efficiently.
Fee CollectionTrack overdue fees and manage fee collections professionally, ensuring deadlines are met.
Here’s what our client is seeking:- Strong customer service skills
- Organisational and communication excellence
- Teamwork and problem-solving ability
- Familiarity with office software (e.g. Microsoft Office)
- Experience in financial or customer service roles (preferred)
Why Join Our Client:In addition to a competitive salary, you’ll enjoy career development opportunities, a supportive team, and a welcoming, inclusive culture.
Apply Now to be part of a company that values your contributions!
