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Our client is seeking a Helpdesk Administrator to complement their growing team. Specialising in responsive maintenance contracts they are looking for an individual who is confident to act as a first point of contact for all building and repair works.
If you enjoy a busy and varied role in a fast-paced environment that offers career progression and opportunity in a well-established company then this could be the position for you.
Key Responsibilities:
- To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
- Constantly monitor the job screens, and when a job requires you to act, take action
- Provide timely information to the client in terms of work in progress.
- To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
- To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.
Experience required:
- Strong experience of MS Office including Word and Excel with accurate typing skills
- Previous experience of working in a call centre/contact centre or helpdesk environment is essential
- Knowledge of construction or building trades would be a benefit
- Excellent communication skills
- Be able to work in a busy and priority changing environment
- Be able to work with contractors, trades, tenants and management
Working hours
8am – 5pm Monday to Friday (40 hours)
Company Benefits
- 31 days annual leave rising to 36 days with length of service (including bank holidays) offering a flexible scheme to buy or sell up to 5 days of annual leave per year.
- Company sick pay after probation
- Life Insurance
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
- Employee Assistance Programme to support all staff
