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- IT, Data and Digital strategy - ensuring alignment with the charities mission and goals
- IT Relationship Management – key point of contact for external IT partner, ensuring they deliver high quality service and align with needs and objectives
- Business as Usual Support – oversee the support daily IT operations and projects ensuring systems and platforms are reliable
- Data Systems and Reporting Management – lead the development, implementation and ongoing management of data systems, ensuring data is accessible, reporting is accurate, secure and effectively supports decision making and service delivery
- GDPR and SAR Management – Act as DPO, ensuring full compliance with GDPR ensuring data privacy across all platforms
- Digital Transformation and Change Management – drive digital transformation initiatives
- Team Leadership – lead and develop the internal data team, setting clear goals and providing guidance
- Collaboration Across Teams – work closely with marketing and communications team, and the service delivery team to ensure digital tools and platforms effectively support communication, outreach and engagement goals
- Performance Tracking and Reporting – develop and oversee metrics for IT, data and digital functions. Collecting, organising and analysing data, ensuring data collection aligns with contract and organisational requirements
- Experience in a leadership role within IT, Data and Digital
- Proven track record of managing an external IT provider and overseeing day to day IT operations
- Deep understanding of GDPR compliance with practical experience of handling complex SARs
- Experience of data systems management
- Background in driving digital development with a focus on using technology to enhance operations and service delivery
- Strong leadership skills
- Excellent communication skills with a collaborative approach
