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The Business Improvement Manager - Operations & Services is a pivotal, hands-on leadership role designed to drive operational performance, continuous improvement, and digital transformation. Each department within the organisation has a similar role to lead productivity efforts; this position will act as the key liaison between the Operations & Services (O+S) function and central productivity teams.
Client Details
A global leader in industrial gases and engineering, providing innovative solutions across sectors like healthcare, manufacturing, and energy. The company focuses on enhancing efficiency, safety, and sustainability with advanced gas technologies and engineering expertise.
Description
- Productivity & Business Process Leadership in Manufacturing: Act as the lead contact for O+S productivity, coordinating across all business units to drive continuous improvement. Serve as the best practice owner for key systems and tools.
- Program & Project Management: Lead and manage strategic cross-functional initiatives, employing LEAN, agile, and digital methodologies to deliver business transformation. Develop and own business cases for improvement opportunities.
- Performance Monitoring & Reporting: Implement and manage performance tracking systems, ensuring alignment with strategic goals and robust data-driven decision-making. Evaluate and refine KPIs to measure and communicate success effectively.
- Digitalisation & Automation: Champion and implement digital solutions, utilising tools like Power Automate and Power BI to streamline processes and drive efficiency. Serve as a key conduit for IT collaboration and digital adoption.
- Stakeholder Engagement & Best Practices: Collaborate across O+S units-Supply Chain & Planning, CES, and Engineering-to align processes, share best practices, and ensure continuous improvement. Work closely with productivity teams to embed a culture of proactive problem-solving and innovation.
- Strategic Development & Change Management: Influence and shape the evolution of the O+S function, identifying opportunities for growth and operational excellence.
Profile
Person Specification
- Proven success in project and program management with experience in LEAN/agile and digital transformation.
- Proficiency in low-code tools (Power Automate, Power BI) and an aptitude for digital automation and reporting in a manufacturing business.
- Ability to influence, coordinate, and drive productivity initiatives across multiple functions.
- Strong communication skills to effectively engage with senior stakeholders and convey complex performance insights.
- A track record of building business cases and delivering measurable improvements in a manufacturing organisation.
- Demonstrated ability to lead with a hands-on approach-comfortable in both strategy and execution.
Competencies
- Balances Stakeholders
- Cultivates Innovation
- Strategic Mindset
- Plans & Aligns
- Communicates Effectively
- Financial Acumen
- Resourcefulness
Job Offer
> Opportunity to work in a FTSE 100
> Competitive package
> Hybrid working
> Multi-office location options
> Long term career investment
