IT Application Support Analyst

IT Application Support Analyst

Our client is looking for an IT Application Support Analyst, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications. This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues. You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.

Hybrid working 1-2 days per week in office 

Our clients pride themselves on hiring the best in the industry, in return they offer a salary of somewhere between £30,000 to £35,000 (Dependant on experience) plus an excellent benefits package, all within a structured environment where the opportunity to further develop both your skill set and career is endless.

Key skills & experience

•             Bachelor's degree in information technology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications

•             Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues.

•             Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).

•             Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s

•             Excellent analytical and problem-solving skills, with a keen attention to detail.

•             Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.

•             Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.

•             Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team.

•             Knowledge of IT security principles and practices.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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